Wafer UC Manager

Wafer UC Manager devotes to the application and maintenance of IPT system in enterprise. By providing some effective IP call statistics and voice quality analysis tools, it dedicate a smart communication expenditure saving solution to the enterprise.

Wafer UC Manager can easily solve the problem like equipment(such as Gateway, IP telephone) failure through querying equipment status message and load message, it provide a professional tool for the IT engineer/manager to maintain VoIP network.

Values & Applications

1. IP call quantity analysis
   Through IP call statistic and analysis, IT engineer/manager can master the usage of IP telephone for every employee, based on IP call analytical result, IT engineer/manager can supervise and boost the use of IP telephone instead of the expensive PSTN call, help to reduce the daily communication expenditure.
2. IP voice quality analysis
   Several factors result in the employee to give up using IP telephone, like no channel for connection, disconnection in call, low voice quality, etc. It is very important for IT engineer/manager to manipulate the voice quality and network performance of whole VoIP network in enterprise, including voice gateway load status, call disconnection cause, network end to end performance , etc.
3. Equipment failure analysis
   Some physical failure lead IP telephone to be unusable, like interface failure of voice gateway or telephone, high load of voice gateway, Wafer UC Manager can display these failure real-time, and send warning message to IT engineer/manager timely. Furthermore, IP voice quality service level definition derive from network performance, voice quality and analysis result reflect network performance directly.
4. Daily IP call data reporting
   IT engineer/manager handle many report manually everyday, and demonstrate detail status of the whole VoIP network. Wafer UC Manager can produce these report automatically and customize report style according to individual demand. Wafer UC Manager support report export and save as Word, Excel, etc.

Features & Advantages

• With voice quality analysis and failure analysis, Wafer UC Manager fully reflects the operation requirement of IP telephony network in the enterprise;
• Boosting the use of IP telephone instead of PSTN call, helping to reduce the daily communication expenditure for the enterprise;
• Realizing equipment failure analysis, IT engineer or manager can settle these problem immediately;
• IP voice quality service level definition derive from network performance, voice quality analysis result reflect network performance directly;
• Producing report automatically and realizing the report style customization according to individual demand;
• Supporting diverse forms of visual graphics, such as plans, velocity, charts, and arrange the result in daily, weekly and monthly reports;
• Supporting reports exporter, save the report as Word, Excel, PDF, etc;
• Introduce the concept of the platform, enhancing system availability and expansibility, have a high degree of flexibility;
• Multiple CDR resource supported, including Cisco CallManager database, Cisco CallManager Express, voice gateway, etc;
• Multiple Operating System supported, including windows, Linux, Unix;
• Multiple Database supported，including Oracle 9i, My SQL, adapting different VoIP network size in enterprise.

Main Functions

• IP Call Quantity Analysis
  1. Individual Calls Analysis
  2. Work Group Calls Analysis
  3. Top N Calls Analysis Based on Call Duration
  4. Top N Calls Analysis Based on Call quantity
• IP Voice Quality Analysis
  1. QoS Detail/Summary Analysis
  2. QoS Classification Analysis
  3. Flow Summary Analysis
  4. Malicious Calls Detail Analysis
  5. Priority Call Detail/Summary Analysis
  6. CDR Error Reporter
• CDR Query and Reporting
  1. Comprehensive CDR Query
  2. CDR/CDM Exporte
• Call Rate Setting
  1. Call rate based on call type
  2. Call rate based on holiday policy
  3. Re-rate
  4. Detail /Summary call fee report
• Others
  1. QoS definition
  2. Call Type Definition
  3. Automatic Report Generation & Distribution
  4. Warning & Report Delivering By E-mail