Network Software

A powerful Service Level Management system

Through years of operation and construction, carriers have established various specialized network administration systems to ensure normal operation of network equipments while providing clients with rich network resources and business services. In the face of intense market competition, increasingly more carriers have begun to establish SLA service quality assurance agreements with their big accounts, thus posing increasingly higher demand on network operation maintenance.

Many of carriers’ big accounts basically engage a lot of network layers, involving service layers like transfer, ATM, switching and data. On the current service standard available to big accounts by specialized network administration system, there is no way to ensure end-to-end assurance and monitoring for big accounts across separate networks.

The support system to be used by the department that provides service for big accounts should be different from network- and equipment-oriented specialized network administration system. The maintenance assurance system for big account networks is designed and used for the benefit of accounts, and can also be used in coalition with specialized network administration system by combining operation maintenance flow, playing a significant role in account-oriented maintenance work.

The big account quality assurance system (abbreviated as SLMs below) takes full advantage of maintenance approaches available, links up separate specialized network administration systems, acquires abundant network status information, analyze and arranges data from the account- and service-oriented angle for determination and presentation, and achieves monitoring of big account network status, error location and error analysis. At the same time, combing rapid service registration platform, complaint flow management, SLA/QoS report management and specialized network administration system, it has become a pivotal supporting system in big account network maintenance.

• Modeling in terms of accounts/services
• End-to-end assurance and monitoring
• Big account network failure alarming
• Cross multiple specialized network administration systems
• Big account WEB virtual network administration
• Big account network alarming network administration
• Account SLA management
• Big account archive management
• Big account failure reporting management
• Maintenance inspection statistics management
• SLA module/reporting management
• Billing and claim handling
• Order analysis and handling
• Command configuration engine
• Service-opening flow customization
• Multiple-equipment adaptive interface
• Rapid service
• IP network performance
• Network/application layer monitoring
• Network health analysis
• Network anomaly analysis
• Network tendency analysis

Rapid service application for VIP

Automatically execute network opening events according to product order or service opening form, and feed the opening results back to the front-end system, solving such problem as complicated opening procedure, low opening efficiency, high configuration error ratio, and long service-opening cycle, and raising customer-service quality.

Closely integrate network resources, account and alarming information, always hold on to the designing principle of “resources relating to accounts and alarming relating to circuits”, provide effective management and supporting approaches for carriers’ network resources, accounts and services, offer a mechanism to actively locate alarming for service-related failures, highlight alarming function, and make more visual and convenient failure alarming inquiry, locating and handling, so as to provide top-class support and nice service quality assurance for the development of new services.

The management function of tracking account-oriented failure complaint and network maintenance staff achieves closed loop tracking of big account failure complaint, can collect statistics on such indicators as big account failure cause, frequency, and maintenance response time, integrating closely system running and operation maintenance work. At the same time, SLA reporting management function completes generation, output and management of account-oriented SLA report and maintenance-oriented QoS monitoring analysis report.s

Through monitoring network- and application-layer indicators, simulate availability of end-user’s real-time monitoring network services, monitor network service quality, in a bid to find potential problems, and provide detailed and all-inclusive monitoring data for customer service and network planning.

• Failure complaint
• SLA management
• Big account
• Service opening
• Circuit monitoring
• Transmission network administration
• ATM network administration
• IP network administration
• Switching network administration

• Enhance relationship between network configuration and account products. Rapid service opening can automatically execute network-opening event according to product order or service opening form, raising customer service quality.
• Take big accounts for modeling, realize nationwide real-time monitoring of big account status, greatly raise the ratio of actively locating failure, give alarms in the case of network or service performance getting inferior, and give precious time to maintenance response and service assurance.
• Provide big-account service use analysis report, learn about big account behavior in time, help the marketing department make timely adjustments in marketing strategies in the case of big account’s behavior changing.
• Present big account SLA report with rich indicators and flexible configuration, and greatly raise carriers’ competitiveness on the market while strengthening big account’s trust.
• The system introduces work flow engine, support flexible configuration, monitoring and association of maintenance procedure, closely connect to currently available maintenance procedure, and cooperate with other network maintenance supporting systems.
• The system provides virtual network administration through role authorization distribution, increases transparency in maintenance work, and makes maintenance more account-oriented.