Network Software

Professional Service  

The professional service implementation of Wafer Systems involves understanding customer service, analyzing customer demand, inspecting and evaluating service effect, offering service summarization, and information feedback, and at the same time is also a process of project management, fully displaying the professionalism of Wafer Systems service.

A good network not only needs good products, but also needs high-quality professional technology service. With the Internet era becoming increasingly prosper and the rapid development of the new economy, the network has become an indispensable and important communication approach in people’s life, and further become a vital tool in all economy and social activities. Under this circumstance, how to maintain smooth operation of network, how to exert the extensive advantages of network, and how to ensure its security and effectiveness, has become a question increasingly drawing enterprises’ attention.

Wafer Systems has always been dedicated to communicating with customers in a unique “service language”, having introduced more comprehensively good-quality network service system, and, based on the network system features and users’ different demands, providing customers with all-around and multiple-faceted flexible service and the best total solutions, involving network planning, construction and application. On this basis, Wafer Systems breaks the traditional service model, establishes a totally new service philosophy, creates a perfect professional service team, provides users with value-added services in multiple forms, and helps users take full advantage of the purchased resources under the professional technology guidance to effectively increase their own competitiveness.

s a golden partner in China of Cisco Systems, Wafer Systems’ achievements have received total acknowledgement and acclamation from various sides, including manufacturers, customers, and the media. The authoritative American journal, Data Communications, even recommends Wafer as the “best network system integrator in China” in a bid to compliment Wafer Systems on its splendid achievement in planning and promoting large-scale network engineering projects for multiple famous institutions in China.

• Engineering Implementation Service
  • Services ranging from engineering planning, equipment installation, commissioning, to system delivery for acceptance
• Maintenance Service
  • Provide system, network, equipment, and software maintenance services that meet the demand of different customers, ensuring smooth operation of network and application system.
• Transition Management
  • In case of transition of computer room, network and such equipments as mainframe, provide professional equipment-relocation service to help customers complete relocation safely and effectively.

Advanced Service

• Planning and designing service
  • Plan and design various network platform and network application solutions that is highly executable, maintainable, and extensible to meet business development demand of different customers.
• Project Management Service
  • Use project management methods recognized as reasonable universally, conduct effective engineering coordination, cycle control, and quality control in the process of all projects of customers, and combine risk prediction, quality monitoring and change control to meet customer’s expectation for the projects.
• Professional Training Service
  • Provide different levels of professional technology training;
  • Professional training of the advanced router switching technology, MPLS, VPN, VoIP, Wireless, multicasting, network management technology, network security management, network optimization, billing/OSS software technology, IT-related security and management.
• Software Support
  • Powerful software development teams, designing and developing diverse software technology support services for different software users. The services cover installation of software products, basic and routine maintenance and use management of software products, and customized software development, in total support of customers’ software application.

Consultative Service

• Network Audit Service
  • Software tool for failure analysis;
  • Discovery bottleneck, single-point pitfall, and unreasonable route flow;
  • Reasons causing problems with the network, including problems in equipments, line and Loop.
• Network Security Checking Service
  • Active and passive testing;
  • Analysis of security strategy customized on the basis of users’ application type and flow.
• Network Performance Statistics Service
  • By deploying specialized performance statistics software tool, provide pertinent network performance analysis report, and help customers analyze utilization rate and investment returns objectively.
• Outsourcing Hosting
  • The 24-hr distant monitoring and management of network technology service power can provide customers with regular and automatic hosting service for network platform and application

Professional Team and Strengthened Management

Wafer Systems enjoy a set of management system with perfect standards in professional service

• Rapid Response and Management Procedure Assurance by TAC

From putting-through of hotline to engineers arriving onsite to solve problems, there is response time for all. At the same time, engineers may upgrade the service level in terms of customers’ failures, with technical staffs ranging from regular engineer to senior engineer and all the way to product expert, and management personnel ranging from department manager to regional manager, technical supervisor and all the way to the President, until the problem is finally solved. The whole service procedure adopts web-based automatic management information system for monitoring and management.

• Spare-part Bank Management

Wafer Systems has invested over one million U.S. dollars in spare parts and presentation equipments, with all the equipments distributed in Beijing, Shanghai, Guangzhou and Chengdu to be called for service on a nationwide basis.

• Technology Support Hotline

　　China hotline for 7x24 hours of service: 010-85188341

It is deeply understood by Wafer Systems that to provide good professional service, it is necessary to keep expanding its own technical power. Therefore, in Wafer’s professional service departments, there are all professional and technical professional employees with various authenticated qualifications like PMP, CISSP, CCIE, CCNP, CCDP, and CCDA, etc.

Wafer Systems strive to be perfect in every phase of network system engineering. A large number of senior technicians with extensive professional service can ensure the top quality in every engineering phase. Years of professional network experience and senior professional consultants understand fully customers’ demand and network development tendency. Professional consultancy takes into full consideration of customers’ current demand and also pays attention to customers’ demand for future expansion of the system, designing, providing, and optimizing for customers the best solution with the highest returns on investment.

The professional service of Wafer Systems has gained the acknowledgement of multiple customers:

• ™China Unicom
• ™ICBC
• ™Sony
• ™NTT
• ™ KDDI
• ™ AT&T
• ™ Coca Cola
• ™Panasonic
• ™ Samsung
• ™ Ford
• ™ IBM
• ™ Intel
• ™Avon
• ™ Jonson&Jonson
• ™ Lucent
• ™NEC
• ™Nokia
• ™DAIMLER.CHRYSLE
• ™ Motorola
• ™ P&G
• ™PWC